No. You are allocated an 0845, 0843 or local area telephone number that simply sits invisibly on top of your existing telephone number. Every call that is made using this number is captured and displayed through online reporting.
No. Call tracking works at network level and therefore does not require installation. The system is accessed online and can be viewed via a secure login via a specified website. You can have an unlimited amount of users and they will all be allocated with a unique username and password to access the system.
Call tracking can help measure the telephone calls made using the number on your website, ppc or search advertising. You can view this data through your reporting system or using your Google Analytics account. The benefit of using your analytics account is that you can compare the number of visitors that enquired online to the visitors that telephoned all on one screen.
Adding some simple code to your web site allows numbers to change depending on the referring URL or key word. All call activity to those numbers is then reported back almost instantaneously.
Call recording
Listen to all inbound telephone enquiries
Call whisper
Hear the source of the call before answering
Missed call alert
Be advised when a call has been missed or reached the busy tone
Received call alert
Be advised when a call has been received
Google integration
Incorporate your call date with Google Analytics
Sales Tracking
Link actual sales to telephone calls